Delaney Consulting CREATES SOLUTIONS

Clients spend time with Flora because she cuts away the blinders and can get a diverse team to come together and focus on solving problems better than most outsiders can. Her diverse background in marketing, buying, merchandising, IT, and the arts gives her the unique ability to connect and understand problems from many perspectives. Clients get results - without the usual bloat of large consulting firms. She has experience, drive and outstanding communication skills. Combine that with your leadership team and you will see results!

Welcome to FloraDelaney.com

Using Social Media to Listen to Customers

For a small business or retail store, “listening to customers” happens everyday. But as explored in the post “2 Reasons Why Store Managers Don’t Hear Their Customers” it may not be accurate.... 

How Small Businesses Can Listen to Customers

There is a wonderful quote that “the plural of anecdote is not data.” Too often retailer and other small business owners get snared into believing that a story or two that rises from the hundreds of... 

Net Promoter – the Most Common Small Business Feedback Tool

One of the most common retail tools for collecting customer feedback is a “net promoter score.” The concept of net promoter is simple. Customers are asked whether they would recommend the store (or...